Refund & Cancellation Policy

Meds4sure Refund Policy includes:

  • Replacement or full refund - in case your order is not delivered or damaged in transit;
  • Full refund and payment only for received products - in case you receive a partial order;
  • Direct contact with us - in case you didn't receive your package after the 30 business days, or it was withheld or returned to the sender.

Our main goal is to satisfy the customers' needs. Thus, Meds4sure has a 100% satisfaction guarantee. But in case you don't satisfy with the quality of the received product, you can contact us within 40 days after the receiving and get free reshipment or refund for that product. But all queries receiving after 40 days of delivery won't be accepted.

NOTE: For more information regarding your transaction, please send us an email.

Refunds

Our refund policy acts as follows:

  • If the payment was made by credit card, we will refund your credit card. Typically, such a refund is processed in less than 10 working days.
  • If the payment was made by e-check, we will send you the e-check back, if it was not deposited. E-check will be sent only to the customer's billing address. This kind of refund can take more than 10 working days.

NOTE: We are not responsible for any credit delays to the credit card account of the Card Holder.

Cancellation

We do our best to fulfill all your orders qualitatively and fast. But there are cases when we can't process your order and, as result, must cancel. These cases include limited quantity of goods, stock unavailability, or problems detected by our department of fraud prevention and control.

Our Customer Support Team is ready to help you at any time. If your order is cancelled, our team will promptly inform you. In case you have already paid your package, but it is cancelled, we will refund this amount on your card account.

If you want to cancel the order, you should contact our Customer Support service and send us the cancellation notice. If we have not processed your order yet, we will cancel it and compensate you the full amount. But if we have already processed and shipped your order, it cannot be cancelled.